Real-time notifications, via Email, SMS, and inside our platform.
Invoice easily on Service Requests, based on your SLA contracts
Track Service Requests from A-Z.
Analyze your support team efficiency.
Customizable Email Notifications, based on predefined events & workflows.
Manage all of your customers, each with its own configuration.
Create tickets easily. Attach files with a single click.
Using Capitán HD, your customers can easily track their questions & issues using our Customers Portal.
Tickets can be categorized, prioritized and assigned to the right supporter easily.
Produce reports with a single click helps you to receive all the data you need to improve your organization. Export to PDF, Excel and more…